Terms of Use - ONwork
This agreement regulates duties and rights that you as a customer and we as a supplier have when using ONwork with associated modules, hereby referred to as the Solution.
The user agreement, together with the Standard Contractual Clauses and Privacy policy, will be binding on both parties from the moment you as a customer accept our offer and the Solution is made available for use. If there is a need to change the text of the agreement, we as a supplier must notify you at least three months before the change is implemented. If the revised agreement text cannot be accepted, you will be released from the agreement from the time of change.
This agreement is deliberately written in a simple and understandable language. If something should still be unclear, please contact us at
What is ONwork?
ONwork is a work platform that gives employees the flexibility they need to work smartly and efficiently, while the company maintains full control over the deliveries, and ensures the employees always work according to the company's procedures.
ONwork has created a solid foundation for the basic needs of both management and employees to be met, with regards to control and flexibility. In a smart and innovative way, the management's requirements for business logic, overview, management, and control are combined with the employees' requirements for flow, flexibility and smart functions that help them in their daily work.
The modules you have selected are showing in the ONwork Portal. Here you will also find a detailed description of the functionality that is included in the modules. A more general description of the Solution can be found on our website - www.ONwork.no.
The Solution is developed by ONwork AS, which owns all rights. It is not allowed to further develop the code without permission from us as a supplier. As a customer, however, you have the right to develop adjacent applications that can be used with the Solution.
Our duties and rights as a supplier:
«We are committed to delivering a solution that will make you happy through a simplified workday"
- We will work continuously to develop the Solution in relation to changes in the needs of our customers and the opportunities the technology opens up for the future.
- We will continuously work to keep the solution stable, both through preventive maintenance and effective error correction when unwanted events occur in the workday of our customers.
- The Solution should by default always be available.
- Should there still be situations that cause the Solution to be down, we will immediately inform you and keep you updated with the status until it is up and running again.
- It is important to us that the Solution should be perceived as intuitive and that you can use it without being dependent on assistance from us. Therefore, we will work actively to ensure that the Solution at all times contains sufficient information and guidance to provides necessary support for our users to be able to utilize the functionality of the Solution optimally.
- In the event of non-payment, we will send you a payment reminder. If payment is not made despite this, we reserve the right to close access to the Solution until it has been settled.
- If the Solution is used for activities that are contrary to Norwegian legislation, and we receive information about such use, access will be closed immediately. Subsequently, we will provide the opportunity to be able to account for the use, so that we can make a balanced assessment. Should the assessment result in permanent exclusion, all data from the Solution will be exported and handed over. This presupposes that the case is not under investigation by the police.
- We want to give you predictability about the costs associated with the Solution. Our intention is therefore to keep our prices stable over time. We therefore only adjust prices annually according to the consumer price index. Major changes in our framework conditions or the technology on which the solution is based may nevertheless lead to a need to adjust our prices further. Such changes will be notified by us at least three months before they take effect. Should this not be acceptable to you, you are of course free to terminate the customer relationship with us.
- In order to be able to assist with advice and make the necessary error correction, we have administrator access to the Solution. This access will only be used by trusted employees with us and for the activities mentioned. We do not have the right to use the access to sales and marketing activities without this having been agreed with you in advance.
- Should you lose all access to the Solution, we can, upon request, give legitimate persons who are registered with a role in the company in the Brønnøysund Register Centre.
- As a supplier, we take responsibility for direct losses to you that may arise as a consequence of errors in the Solution and which result in loss of data. Indirect losses can not be included in the compensation basis and the total amount can not exceed the total annual remuneration.
- Should there be a direct loss as a result of a third party claiming that your data or use of the Solution is in breach of third party rights, we as a supplier cannot be held responsible for these losses. This also applies to losses that occur because of errors in the underlying technical platform for the Solution, such as Microsoft365.
Rights and obligations for you as a customer:
«You have a right to have clear expectations of us to deliver a solution that provides effect»
- You have access to the Solution with associated selected modules, as long it takes place within the framework described in this agreement.
- All data registered in the Solution is owned by you as a customer and you have the right to export these at any time.
- The Solution must only be used for lawful purposes. You are responsible for ensuring that the content of the data in the Solution is handled in accordance with laws and regulations
Support
We as a supplier, are "almost" always ready to help you with mistakes, change requests or the need for guidance that arises during your workday. You can report cases to us at any time of the day and we are ready to help you. This is done via a standard form which is available on the start page in the ONwork Portal. Depending on the type of inquiry and the severity, we will respond to the case as soon as possible.
Errors that are reported will be categorized in relation to how big consequences these have for you as a customer. For us, it is important that the solution is perceived as "always up and error-free", therefore we have strict internal deadlines for how long we should spend the maximum to correct errors. In some cases, however, we may risk that the correction time exceeds our deadlines due to errors in the underlying technology or parts of the Solution that are beyond our control
Good input from our customers helps to keep the solution relevant and up to date. Therefore, we welcome input for improvements or new functionality that you think can make your working day even easier. You are welcome to send these to us at info@onwork.no
If you should have specific needs or wishes for adaptations / functionality that are not found in the Solution today, you can report this to us through the administrator part of the Solution..We will then provide feedback on whether these are changes that we plan to develop in the future and with an expected time perspective on when. Otherwise, we give feedback on how your wishes / needs can be solved and possibly how much it will cost to develop the change. You as a customer will not be charged for any costs without first accepting the proposal with an estimate from us.
|
Error type |
Description |
Internal deadline |
|
|
A |
Precar-ious error |
The solution stops or data is lost. Critical features do not work. |
24 hours |
|
B |
Gross error |
Important functions, which are time-consuming and resource-intensive for the customer to bypass, do not work. . |
Whitin 3 days |
|
C |
Minor errors |
Individual functions, which can be relatively easily handled by the customer, do not work. |
Consecutively |
It is important to us that you get off to a good start with the use of the Solution. If you should need support or guidance during the first 6 weeks after start-up, we are happy to assist. Minor needs (less than 10 min) for support are not invoiced by us. If we see through the dialogue that there is a need for extended support, we will suggest that you book a separate consultant / guidance session that will be invoiced.
Payment terms
- Use of the solution is invoiced monthly in arrears. The basis for the invoice will be based on how many modules you have used and how many internal users use the Solution. The count of users in the Solution is done at the end of the month. This does not apply to selected integrations that have a fixed monthly amount regardless of consumption.
- A user in the Solution is defined as a person who has a user account in the domain belonging to their business and who is a member of one or more teams created in the Solution. External users are not considered users of the Solution. You can thus register an unlimited number of external people as guests in the teams without this entailing an increased cost.
- You as a customer are responsible for the number of users who are registered in the Solution at any given time and who will be the basis for invoicing on our par
- Our payment terms are 14 days.
- Information on hourly rates for any additional assistance is available on the start page in the administration page in the Solution
Supplier:
Name: ONwork AS
Org.no.: 824948232
Adress: Nordre gate 8, 7011 TRONDHEIM
Contact person: Anne Hegle Jespersen
E-mail: anne@onwork.no
Duration and termination
Customers who do not experience the desired effect of our solution must have a large degree of freedom to be able to terminate the customer relationship with us. Therefore, we have no lock-in period. You can therefore send a notice of termination to info@onwork.no at any time.
From received notice from you, the User agreement will continue to run for one month from the end of next month.
The User agreement follows you as a customer and can thus be transferred by, for example, a merger or acquisition of companies.
Upon termination of the User agreement, we will store all customer data for 90 days if there is a need to collect an export or wish to resume use of the Solution. After this period, we take responsibility for all data being deleted, including all personal information registered in the Solution. The same will apply if the use of the Solution has been closed due to a breach in relation to the rights and obligations set out in this agreement.
Privacy policy and Standard Contractual Clauses
We as a supplier are aware of our responsibility to secure personal sensitive information. We therefore work continuously with necessary measures to ensure that stored information is handled responsibly. All our partners and subcontractors are subject to the same guidelines that we handle internally.